Frequently Asked Questions

What is Nafees Online?

Nafees online is Mirpur AJK first online Bakery, Fast food, Grocery, Mithai & Restaurant delivery service.

How do I order from Nafees Online?

We have made our app User friendly

Register yourself with our app.

Choose your Main Category/ Sub Category and products you need to "Add Cart".

Proceed to check out once you have added required product or products to your Cart.

We will pack your order and deliver it to your doorstep.

What kind of Products do you sell?

We offer complete range of Bakery items, Fast Food, Restaurant, Sweets and grocery items.

How do I know if the item I have order from you isn't available?

We try to keep our inventory up to date but still in case of unavailability; our team will call you and offer you replacement. If we don't have replacement your bill will be adjusted accordingly.

What is the minimum order value?

The minimum order value is Rs. 350/- We don't accept order below Rs.350/

Are there any delivery Charges?

Yes, we charge only Rs. 100 for delivery on order up to Rs. 999/ Free Delivery on Order of Rs. 1000 and over.

What is your Delivery time?

Depends on what you order and time you place an order. Usually we deliver within 45 minutes of receiving your order.

What Areas do you cover in Delivery?

We are based in Mirpur city and we cover 5km Radius from our main branch (Main Mohammed Road).

You can check with our team if we deliver on your location. You can call us on +92 312 1120120

Can I Schedule my order?

Unfortunately at the present time you can't schedule your order. Our team is working hard to have this option available in our next update release for app.

What if my order is late?

We try our best to deliver on time, however under unforeseen circumstances, your order might be delayed in case of any delay our team will keep you posted.

What if my invoice is incorrect?

The invoice will only contain charges for those items delivered to you. Any price difference due to out of stock or replacement will reflect in your final invoice. If you think there is mistake in the final invoice, please don't hesitate to contact us on +92 312 1120120

What is Nafees online order cancel policy?

Once you place an order, one of our representatives will call you for confirmation. Up until that point you can cancel the order. Once confirmation is done by you the order can't be canceled.

What if the delivered product is defective?

We try our best to deliver our customers the best of what we offer. In case of defection, we have a hassle free return policy for our customers. You can either ask replacement or refund by simply calling our customer support team on +92 312 1120120. Please note that the perishable products will not be returned after delivery.

What payment methods you accept?

We take COD (Cash on Delivery) we also take card on delivery. The customer should inform beforehand so our carrier will bring Card machine along with him. We are also working on online payment gateway and soon our customer will be able to pay online for their orders.

What if I have a compliant regarding my order or service?

Our customer satisfaction comes first. If you have any complaints regarding our service, please send an email on

[email protected] or you can call us on +92 312 1120120
Our Operational Timings are 09:00am - 11:30pm